Shipping Policy Overview

Shuk Wun Limited ships clothing products to customers in available service regions. Orders are processed after payment authorization and address verification. Shuk Wun Limited sends a confirmation message to the email address provided at checkout. The customer must review order details and contact [email protected] immediately if an error appears. Shipping availability depends on destination. Shuk Wun Limited does not guarantee delivery to every location. The customer is responsible for providing a complete and accurate shipping address. Shuk Wun Limited is not responsible for delays caused by incorrect address information, customs procedures, carrier disruptions, or events outside the company’s reasonable control.

Order Processing

Order processing begins after payment authorization. Shuk Wun Limited may contact the customer for additional verification. Processing occurs during standard business operations. Shuk Wun Limited does not process orders on public holidays or during scheduled operational closures. Once an order leaves the company’s facility, the carrier controls delivery. The customer receives tracking information when the carrier makes it available. Tracking updates may take time to appear. Shuk Wun Limited does not guarantee a specific delivery date or a specific delivery speed. Delivery timelines are standard and depend on destination, carrier capacity, and customs clearance.

Shipping Costs and Delivery

Shipping costs are calculated at checkout before payment. The customer pays all shipping charges shown at checkout. Delivery timelines are qualitative and standard. Shuk Wun Limited does not promise expedited delivery unless a separate written agreement states otherwise. The customer must monitor tracking information and contact the carrier for delivery updates. If a shipment is returned to Shuk Wun Limited because the customer provided an incorrect address or refused delivery, the customer bears all reshipping costs and any return shipping costs. Shuk Wun Limited may deduct those costs from a refund when local law permits.

14-Day No-Reason Refund Policy

The customer may request a refund for any reason within exactly 14 days of delivery. This is a strict 14-day no-reason refund policy. The 14-day period begins on the delivery date confirmed by the carrier. Requests submitted after the 14-day period are not eligible for a refund. The customer must contact [email protected] before returning any item. Shuk Wun Limited does not accept returns without a return authorization. The customer must provide the order number, the item details, and the request for a refund. Shuk Wun Limited may ask for photographs or additional information to verify the return request.

Return Eligibility Conditions

Items must be unused, unworn, unwashed, undamaged, and in original packaging. All original tags, labels, and accessories must be attached and included. The customer must return items in the same condition as received. Shuk Wun Limited may reject a return if an item is used, altered, damaged by the customer, missing components, or not in original packaging. Items that do not meet these conditions are non-returnable. Shuk Wun Limited makes the final determination on return eligibility. The customer must not send items without return authorization. Shuk Wun Limited is not responsible for items lost or damaged during return shipping.

Return Shipping Costs

The buyer completely bears all return shipping costs. Shuk Wun Limited does not reimburse, credit, or refund return shipping charges. The customer must pay the carrier directly. The customer must use a trackable shipping method. The customer must keep the return tracking number and provide it to Shuk Wun Limited upon request. Shuk Wun Limited does not accept cash on delivery returns. Shuk Wun Limited does not cover customs duties, taxes, or import fees associated with a return. The customer bears all such charges.

Step-by-Step Return Process

Step 1: Contact [email protected] within exactly 14 days of delivery. State the order number and request a refund. The customer does not need to provide a reason.

Step 2: Wait for Shuk Wun Limited to issue a return authorization. Shuk Wun Limited sends return instructions to the customer’s email address.

Step 3: Pack the item securely. The item must be unused, unworn, unwashed, undamaged, and in original packaging with all original tags, labels, and accessories attached.

Step 4: Ship the package to the authorized return address. The recipient must be Shuk Wun Limited, the contact phone is +852 6122 2209, and the specific return address is 19/F, Chinachem Hollywood Centre, 1 Hollywood Road, Central. The customer pays all return shipping costs.

Step 5: Send the return tracking number to [email protected]. The customer must keep proof of shipment until the refund is complete.

Step 6: Shuk Wun Limited inspects the returned item after receipt. Inspection confirms whether the item meets return eligibility conditions.

Step 7: If the return is approved, Shuk Wun Limited processes the refund to the original payment method. The refund arrival time is at least 14 days after approval. The customer must monitor the original payment account for the refund.

Step 8: If the return is denied, Shuk Wun Limited contacts the customer with the reason for denial. Shuk Wun Limited may return the item to the customer at the customer’s expense.

Refund Processing and PayPal Refunds

Refunds are issued to the original payment method. The refund arrival time is at least 14 days after Shuk Wun Limited approves the return. Bank processing times may extend the arrival time. PayPal refunds take at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds. Shuk Wun Limited complies with those local laws. The customer must not file a payment dispute before contacting [email protected] and allowing the refund process to complete. Shuk Wun Limited does not issue cash refunds. Shuk Wun Limited does not refund shipping costs paid at checkout unless local law requires it.

Damaged or Defective Goods

Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period matches the Terms of Service. The customer must contact [email protected] within exactly 7 days of receipt. The customer must provide the order number, photographs of the item, photographs of the packaging, and a description of the damage or defect. Shuk Wun Limited reviews the claim and determines the resolution. Claims submitted after exactly 7 days of receipt are not eligible. The customer must not return damaged or defective items without a return authorization.

Non-Returnable Items

Items that do not meet the return eligibility conditions are non-returnable. Used, worn, washed, altered, damaged by the customer, missing components, or items without original packaging and original tags are non-returnable. Shuk Wun Limited makes the final determination on whether an item is non-returnable. The customer must contact [email protected] before sending any item. Shuk Wun Limited does not waive this policy.

Contact Information

Customers must direct all shipping and return questions to [email protected]. The company’s website is jwdssweatshirt.com. The recipient must be Shuk Wun Limited, the contact phone is +852 6122 2209, and the specific return address is 19/F, Chinachem Hollywood Centre, 1 Hollywood Road, Central. The customer must use these details exactly as provided. Shuk Wun Limited is not responsible for returns sent to an address other than 19/F, Chinachem Hollywood Centre, 1 Hollywood Road, Central. The customer must retain all communication and tracking records until the refund is complete.